- What counts as a paid seat?
- For this estimate, count each active or invited person who needs their own GembaTrack app login. The plan price is charged for each of those seats.
- Can I add more people on Starter?
- Yes. There is no plan-specific seat cap. Self-service supports 1–500 paid seats on every plan; contact us for a larger rollout.
- What changes when I choose a higher plan?
- Capability depth changes, not the seat model. Professional connects the operating loop, while Advanced adds multi-division governance, deeper controls, and separately activated Ask Gemba access.
- How do monthly and annual billing work?
- Monthly billing is the default and keeps the listed monthly seat price. Annual billing is paid for the year and reduces the annual subscription by 15%.
- Does Professional include AI?
- No. Professional includes deterministic analytics, exceptions, and Reality Gap signals that work without an AI provider.
- What AI access comes with Advanced?
- Advanced is eligible for Ask Gemba after separate entitlement and provider activation. Ask Gemba is read-only and cannot create, edit, approve, or delete operational records.
- Does Advanced include external connectors?
- Advanced includes integration readiness and governed data handoffs. It does not promise a preconfigured ERP, accounting, billing, or other third-party connector.
- Is rollout support included in the seat price?
- No. Rollout services are optional and shown separately as planning ranges. The calculator uses the selected range midpoint only for comparison; final scope and price depend on workflows, departments or sites, data preparation, and training sessions.
- Is the value estimate a guaranteed ROI?
- No. It is a transparent potential-value estimate based on people, paid hours, direct average hourly pay, working weeks, and the recovery percentage you select. Actual results depend on adoption, execution, and whether recovered capacity becomes useful operating or cash value.